DELIVERY & RETURNS

DELIVERY

Products are dispatched from The Netherlands within 1-2 business days after receiving the order and you will receive an email confirming the completion of your order along with a tracking number and carrier information for your package. If you don’t receive a tracking number then please contact our customer service.

UK
5-7 business days delivery
£15.00 delivery on all orders
DAP delivery terms which means since the stock is shipped from the EU that any associated import tax & duty costs need to be paid by the customer. We hope to improve the delivery time and terms in the near future but in the meantime we hope that the free delivery and free returns help to make up for any inconvenience caused.

EU
2-3 business days delivery
Free delivery on orders over 80.00 euros
5.00 euros delivery on orders below 80.00 euros

North America
3-4 business days delivery
$25.00 delivery on all orders
DAP delivery terms which means any associated import tax & duty costs need to be paid by the customer.

Rest of World
4-6 business days delivery
$30.00 USD delivery on all orders
DAP delivery terms which means any associated import tax & duty costs need to be paid by the customer.

** The import & duty costs on DAP deliveries are calculated by the shipping company so we can't give any estimates to these costs **

RETURNS

The customer is responsible for paying the return cost and the return period is 30 days after receiving the order. Once our quality control team have checked the returned products a refund will be processed 3-4 business days after our warehouse has received the items. All returned items must be unworn, free from any marks or scuffs and with any labels still attached to the product. Please pack the products up as neat as possible taking care to wrap shoes in the tissue paper to prevent any damage during transit.

For returns from the EU, UK & USA please use our quick and easy returns portal where you will be able to take advantage of discounted shipping rates, print shipping labels, track returns and select 'drop off' or 'collection' of the return - Return Portal

For returns from the rest of the world please return the products to the address below and please note that it is the customers responsibility to pay for all the associated return costs and to ensure a commercial invoice is attached to the package.

PakkettenFabriek
On behalf of Humans are Vain
Alkemadelaan 4
2371 EX Roelofarendsveen - The Netherlands

+31853031478
returns@humansarevain.com

Exchanges

Sorry but we can't offer exchanges so please return your unwanted item and place a new order.